Case Studies & Testimonials

We all understand the stated advantages of using TCPS to deliver back-office support across the services you provide to clients. But what are the measurable benefits? As accountants, we care about evidence — and the Group's recent financial performance analysis provides it.

Firms that make extensive use of TCPS — compared with those that don't, or only use it sparingly — consistently demonstrate:

Higher gross profit margins, directly correlated to the level of TCPS usage. The more TCPS is utilised, the higher the GP margin.
Significantly lower staff-related costs as a percentage of turnover.
Around half the office-related costs, on average, compared with firms that don't use TCPS or only use it to a limited extent.

In short: using TCPS improves financial performance, and increased usage drives even better results.

Live Example — Firm 'A'

Firm 'A' joined the Group in 2020 with a gross profit margin of 38%. They began using TCPS in 2021 and, as their TCPS team expanded over the following two years, their GP margin increased by 10 percentage points. By 2023, it had risen further to 55%, before stabilising at that level in 2024 and since.

What makes this stability particularly notable is that it coincided with the firm taking on tuck-ins. This shows that TCPS-enabled operational leverage can help maintain strong margins even during periods of growth, by supporting smooth integration and delivery of the additional workload.

Case Study

Accounts Production — TC WMG (Rochdale)

Scenario

Year-end approaching with several accounts due
Heavy overtime expected
Team under extreme pressure

Action

Contacted GMP Martyn Smith
Introduced to TC Professional Services
TCPS mobilised immediately and delivered 13 sets of accounts before Christmas

Outcome

Pressure alleviated
Local team focused where needed most
Year-end delivered successfully
"A happy Christmas instead of a bleaker one!"

Case Study

Payroll Process Transformation — TC Sussex

Background

TC Sussex approached TC Professional Services (TCPS) during a period of significant operational change within their payroll function. The team was transitioning between systems and processes while still needing to deliver accurate, timely payrolls for their clients.

The Challenge

Migrate payrolls from Earnie to Star, including running parallel checks to ensure accuracy.
Navigate a complex learning phase, with multiple systems in play and no room for errors during a busy period.
Provide uninterrupted client service over the Christmas break, when a direct-to-client payroll submission was urgently required — at a time when TCPS was newly onboarded and direct communication was still coordinated through the UK team.

Our Approach

Careful planning and controlled migration across payroll platforms, ensuring all data moved accurately and every payroll run was validated through parallel processing.
Close coordination with the UK team, who guided initial communications and ensured consistency during the early stages.
Responsive support during peak periods, including stepping in during the Christmas break to deliver payrolls directly to the client — building trust early in the relationship.

The Outcome

TCPS handles in excess of 250 payrolls per month ranging from one employee to > 150 employees.
TCPS now manages no-change payrolls efficiently, sending reports directly to clients, ensuring a smooth and timely service.
The Sussex team benefits from consistent turnaround times, proactive support during condensed holiday timeframes, and reliable processing that frees the UK team to focus on higher-value activities.
A once-challenging phase has evolved into a stable, streamlined payroll operation.

Client Benefits

Reduced operational pressure, especially during deadline-heavy periods.
Improved workflow stability following system migrations.
Greater confidence in accuracy and delivery timelines.
Strengthened partnership, underpinned by trust and dependable performance.

"TCPS have been incredibly reliable and easy to work with, giving us real confidence in our payroll process."

Sarah Hodnett, Payroll Client Manager

Testimonials

Personal Tax Support

"We have been using the TCPS personal tax team for over a year now, and have found it an excellent resource. It has helped us greatly in managing our workflow in an efficient and economical way, freeing up members of our UK team for client matters which require their direct attention, resulting in a better service with improved margins."

Bournemouth Tax Team

IMPACT — better margins, faster turnaround, local team freed for client-facing work.

Personal Tax Support

"The TCPS personal tax team has been a great help to us in TC Sussex. Having a resource that could process tax returns consistently and accurately was invaluable throughout busy season and beyond, allowing us to focus our local resources where most required."

Chris Coffey, TC Sussex

IMPACT — consistent & accurate tax returns, local team focusing on high-priority clients, support maintained beyond busy season.

Personal Tax Support

"Coming into the busy tax season, we were struggling to resource the workload. Having heard good things about the support TCPS can offer, we got in contact, and a resource was put in place. We found the support invaluable, with quality work completed promptly, and wouldn't hesitate to recommend the service."

Shiran Wynter, TC Leicester Fosse Park

IMPACT — immediate capacity uplift, prompt & high-quality output, strong recommendation for future use.